Shipping Policy
Order handling time
Shipping methods
Shipping time
|
Zones |
Order Handle Time |
Priority Shipping |
Standard Shipping |
>21Kg Shipping (Duty-free) |
|
9P/9S/9PS |
2 - 4 |
7 - 15 |
15 - 30 |
<3 weeks |
|
8P/8S/8PS |
2 - 4 |
7 - 15 |
15 - 30 |
<3 weeks |
|
7P/7S/7PS |
2 - 4 |
7 - 15 |
15 - 30 |
<20 days |
|
6PS |
2 - 4 |
5 - 7 |
10 - 15 |
<20 days |
|
5P/5S/5PS |
2 - 4 |
4 - 10 |
15 - 30 |
<20 days |
|
4P/4PS |
2 - 4 |
7 - 15 |
15 - 30 |
<3 weeks |
|
3PS |
2 - 4 |
4 - 10 |
15 - 30 |
<3 weeks |
|
Zone No. |
Countries |
Priority Shipping |
Standard Shipping |
>21Kg Shipping |
|
9P |
Albania, Argentina, Armenia, Bangladesh, Bosnia and Herzegovina, Brazil, Chile, Colombia, Costa Rica, Dominica, Niger, Dominican Republic, Ecuador, Fiji, Peru, El Salvador, Georgia, Guatemala, Lebanon, Honduras, Kazakhstan, Kyrgyzstan, Serbia, Madagascar, Maldives, Montenegro, Nigeria Morocco, Nicaragua, Panama, Puerto Rico, Romania, SanMarino, Seychelles, Venezuela South Africa, Swaziland, Tunisia, Uzbekistan |
yes |
no |
yes |
|
9S |
Russia |
no |
yes |
yes |
|
9PS |
Pakistan, Sri Lanka, Ukraine |
no |
yes |
no |
|
8P |
Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, United Arab Emirates |
yes |
no |
yes |
|
8S |
Saudi Arabia, India |
no |
yes |
no |
|
8PS |
Israel, Turkey |
yes |
yes |
yes |
|
7P |
Andorra, Bulgaria, Cyprus, Estonia, Greece, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Slovakia |
yes |
no |
yes |
|
7PS |
Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Spain, Hungary, Ireland, Luxembourg, Netherlands, Italy, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland, United Kingdom |
yes |
yes |
yes |
|
6PS |
United States, Canada, Mexico |
yes |
yes |
yes |
|
5P |
New Zealand |
yes |
no |
yes |
|
5PS |
Australia |
yes |
yes |
yes |
|
4P |
Brunei, Indonesia, Philippines |
yes |
no |
yes |
|
4PS |
Malaysia, Singapore, Thailand |
yes |
yes |
yes |
|
3PS |
Japan |
yes |
yes |
yes |
Furthermore, the shipping time varies from different countries and regions. Please note, in case of irresistible factors (bad weather, special festivals, etc.) the shipping time may be postponed correspondingly.
Standard Shipping Company obliges us to each package under 2KG. So when your order estimated weight >= 2KG, only Priority Shipping is available.
Address with "PO.BOX" cannot support priority shipping.
During holidays or festivals, order handle and delivery times will be extended accordingly. In order not to affect your sales plan, please arrange your purchase plan accordingly.
Return Policy
Return Conditions
You can return your item(s) for up to 30 days from the original purchase date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s). If the quality of the product is no problem, you need to pay the shipping and packaging loss.
It is guaranteed that our products will meet every customer's needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.But we do not refund first shipping fee,hope you can understand this.
We accept 30 days return policy.
Return Notes
Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.
Please inform us of your request of refund or return or exchange within 14 days after you receive the goods.
All goods (including all parts and attachments) must be returned to us via express delivery.
You have to bear the cost for us to redeliver goods if you want an exchange.
At any time, no commission charge is required for returns.
Payment means for refund: credit card, Western Union.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful If not, please contact us.
FAQ ------------------------------------------------------------------------
Frequently Asked Questions
Got a question We're happy to help you find an answer. Browse our list of frequently asked questions below — we've got a feeling you'll find what you're looking for! If not, please feel free to reach out.
Q: What is your return policy
You can return your item(s) for up to 30 days from the original purchase date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s). If the quality of the product is no problem, you need to pay the shipping and packaging loss.
Q: I'd like to exchange my item for a different one. What is your exchange policy
You can exchange your item(s) for up to 30 days from the original purchase date. All exchanges must be in their original condition for credit to be issued.
Q: How long does it take to process a return/exchange
Once we have received your package in our warehouse, returns and exchanges are processed within 2 business days. We will send you an email to confirm your return/exchange.
Q: I returned my order. When can I expect to see a refund on my credit card statement
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 5-10 business days to appear on your credit card statement.
Q: Does my refund go back to my credit card or is it store credit
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, Google checkout account, or any other form of payment used.
Q: What happens if my item arrives broken or defective
If you received a broken or defective item, please contact us right away so we can work to send you a replacement free of charge.
Q: Can I return a broken items
We are not responsible for wear and tear. We are unable to accept worn or used merchandise for return or exchange. If your item arrived broken or defective, we would be happy to issue you a replacement if you contact us within 7 days of your purchase.
Q: Are there any restocking fees for returns or handling fees for exchanges
No, we do not charge restocking fees for returns. For exchanges, we will pay for the shipping on your new item(s), provided that it is shipping within the U.S.
Q: Why did I not receive a refund for the original shipping charges
We offer free return shipping on all U.S. orders. However, we do not offer refunds for original shipping costs.
Q: Do I get free return shipping
We are unable to offer free return shipping on international orders. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.
Q: Do you accept no reason to return?
No!!! we do not accept no reason to return, if the product style, color and quality does not have problems, If you don't like it, and want to return must pay 30% of the order total for loss of goods ,If the goods more than 1kg, You must compensate for the full freight.
Q: Is it safe to use my credit or debit card on your site
Yes! We do everything we can to ensure your transactions are safe. Our site is protected by SSL (Secure Socket Layer) encryption technology, and we are proud to be verified by Trust Guard, a third party that verifies your security on our site.
Q: Do you share my information (including my email address) with anyone else or sell my information to third parties
No, we do not share or sell customer information, including email addresses and phone numbers.
Q: What forms of payment do you accept
We accept the following credit cards: Master Card, Visa, and American Express. We also accept Western Union and Moneygram. We do not accept checks at this time.
Q: Do you charge sales tax
No,all our item no tax worldwied.
Q: Do you have a store that I can walk in and purchase
We are strictly Internet store. We only sale online,We have saved storefronts and warehousing expenses and have given our customers discounts.
Q: How do I make changes to my order
As long as your package has not been shipped from our warehouse, you can make changes or cancel your order. To request a change or cancellation, please contact as soon as possible so we can try to accommodate your request.
Q: Do you keep records of previous orders
We do keep records of previous orders, but we do not keep those records on the Website. If you choose to create an account in our site, you will be able to view your past orders within your account.
Q: How do I create or log into my account to place an order
Click here to create an account. If you already have a account, login here.
Q: Do you have any discounts for first-time buyers, repeat customers, senior citizens, military personnel or veterans
We do not have discounts specifically for first-time buyers, repeat customers, or senior citizens. All customers receive the same low prices and free shipping offer presented at time of purchase. For email-only exclusive savings and special deals, sign up for our email list.
Q: Why can't I use a prepaid Visa/debit card
For security purposes, our system must check the billing address for a match to the card used for the purchase. Prepaid Visa/debit cards do not have an address that is "attached" to the account, and thus, our system cannot verify an address.
Q: Why won't my order go through
Sometimes our system tells us exactly why an order doesn't go through, and sometimes it just tells us that the card was declined. There are a few different reasons why a credit card may be declined, including insufficient funds, incorrect expiration date, incorrect security code, and incorrect billing address.
Q: The style I want is out of stock. When will it be restocked
We try to restock inventory as often as possible. Sometimes products are discontinued by manufacturers, and unfortunately, we cannot restock them on our site. If you have a specific question, please contact us.
Q: I need a different size of a particular style. Can you customize it for me
We are not the manufacturers, and unfortunately we are unable to customize for you,You can tell us your needs and we will give feedback to the manufacturers.
Q: I see a picture of a different color in a certain style below the big picture, but I can only select one color. Can I order the other color
All available colors are listed in the dropdown menu. If a certain color does not appear in the dropdown menu, it is out of stock and unavailable for order.
Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I entered to the cart.
The system will only allow the amount we have in stock to be added to the cart. This way, you will not pay for items we are unable to ship to you.
Q: Do you allow CODs (Collect on Delivery)
We do not accept COD as a form of payment. We require payment before your order is shipped.
Q: Where do I enter a promotional code
You can enter the promotional code in the middle of the cart page. Check the "Have a promo code?" it show you.
Q: How much does shipping cost
In our store we offer free shipping order over $99, You don't worry about this. if you order less than $99 you need pay $5 shipping cost.
Q: How long does it take for my order to ship
If you order before 2:00 PM ET on a business day, the order will ship out that day. Otherwise, it will ship the following business day. If you place an order on a weekend or on a holiday, your order will ship the following business day.
Q: My confirmation number says the package was delivered, but I don't have it. Now what
Please check with anyone in your house/apartment that may have received the package. If your order was shipped to an apartment complex, check with the front desk. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.
Q: I received my shipping confirmation email, but the tracking number does not work. Did my order ship
Tracking information is not available right away. It often takes at least one business day for to update tracking. If you try the tracking number too soon, you may find that there is no record of your package yet. Please check the tracking number again tomorrow.
Q: Does the free shipping apply to international orders
All orders over $99 going to Canada receive free shipping.
Q: Can I have the order sent somewhere other than my billing address
Yes! During checkout, you'll enter your billing address first at the top of the page. Then, select to ship to a different address. You'll enter the full shipping address second. If you choose to create an account, you will be able to save multiple addresses for future delivery.
Q: Can I have half the order sent one place and the other half sent another
Unfortunately, we are unable to ship one order to multiple locations. If different destinations are required, please separate your purchases. Shipping must be paid for each, unless the orders meet the shipping threshold on their own.